Shipping, Pickup & Team Distribution

Last updated: July 26, 2026

Introduction

GoTime Athletics is operated by GoTime Fitness. In this policy, “GoTime,” “we,” “us,” and “our” refer to GoTime Fitness in its operation of the GoTime Athletics website, online stores, products, and customer-service systems.

This policy applies to products purchased through GoTime Athletics unless a product page, organization store, written quote, or approved agreement provides different terms. Store-specific terms take precedence when they are clearly disclosed before purchase.

This policy does not limit any rights or remedies that cannot legally be waived.

1. Available fulfillment methods

Depending on the product and organization store, an order may qualify for one or more of the following:

• Standard shipping
• GoTime or organization-coordinated pickup
• Team or organization distribution
• Another fulfillment arrangement approved in writing

Only methods displayed at checkout are available for that order.

2. Shipping availability and rates

Shipping is available only when an enabled shipping method appears during checkout.

Shipping charges are displayed before the customer places the order. Rates may depend on the product, package size, package weight, destination, selected service, and other fulfillment requirements.

A product or organization store may be limited to pickup or team distribution and may not qualify for shipping.

3. Processing, production, and shipping time

Organization-branded, team-branded, custom-decorated, made-to-order, event-specific, and limited-order-window Processing or production time is separate from carrier transit time.

Product pages and organization stores should provide the applicable estimated production or fulfillment window. These estimates may vary based on:

• Store closing dates
• Artwork approvals
• Supplier availability
• Product minimums
• Decoration or personalization
• Order volume
• Weather
• Carrier delays
• Other circumstances outside GoTime’s reasonable control

GoTime does not guarantee a delivery date unless that commitment is stated explicitly in writing.

4. Shipping commitments and delays

GoTime will use a reasonable basis when providing a promised shipping period.

If GoTime determines that an order cannot ship within the stated time, GoTime will provide notice and explain the revised expected date when available. The customer will be given the applicable opportunity to accept the delay or cancel the unshipped order for a refund.

If a product is unavailable or cannot be fulfilled, GoTime may cancel the affected item and issue the applicable refund.

5. Customer address responsibility

Customers are responsible for entering and reviewing the complete delivery address before placing an order.

Contact GoTime immediately after discovering an address error. An address change is not guaranteed after supplier ordering, production, label creation, carrier acceptance, or shipment.

Additional shipping or carrier charges resulting from an incorrect or incomplete customer-provided address may be the customer’s responsibility.ility.

6. Taxes

Applicable taxes are calculated and displayed during checkout.

New Mexico Gross Receipts Tax may vary according to the applicable delivery or pickup location.

Organization pickup and distribution locations must be accurately configured because the location where merchandise is delivered can affect the applicable New Mexico reporting location and rate.

7. Organization-coordinated pickup

Pickup locations vary by organization and are listed on the applicable store, in the order information, or at checkout.

Customers must wait for the ready-for-pickup notice before arriving.

Pickup instructions may require:

• The order number
• Customer identification
• A specific date or time
• Pickup from an approved organization representative
• Other organization-specific procedures

Do not use a pickup location for returns unless GoTime provides written authorization.

8. Pickup holding period

GoTime will hold a completed pickup order for 30 calendar days after the ready-for-pickup notification.

Customers who cannot collect the order within that period should contact GoTime before the holding period ends.

Custom, decorated, team-branded, and personalized products do not automatically become refundable because they were not collected.

Additional shipping or handling charges may apply when an alternative arrangement is requested.

9. Team or organization distribution

When team or organization distribution is used, GoTime delivers or transfers the order according to the approved organization plan.

The organization may designate a coach, administrator, staff member, volunteer, or other representative to receive or distribute orders.

Customers are responsible for following the store’s distribution instructions.

Contact GoTime as soon as possible and no later than 10 calendar days after distribution when an item is missing, incorrect, damaged, or defective.

10. Mixed carts and fulfillment limitations

Products from different organizations or products with incompatible fulfillment methods may not qualify for the same pickup or distribution option.

GoTime may:

• Require separate orders
• Apply shipping to some products
• Limit pickup to eligible items
• Contact the customer to clarify the fulfillment plan

Customers should review the available method for each product and organization before checkout.

11. Shipment tracking

Tracking information will be provided when an eligible shipping method and carrier service generate tracking.

Pickup and team-distribution orders may not have carrier tracking numbers.

The Track an Order page displays the WooCommerce order status. Carrier tracking appears only when GoTime adds the applicable shipment information.

12. Lost, damaged, or delayed shipments

When a shipped package appears lost, damaged, or significantly delayed, contact GoTime at service@gotimefitness.org and include:

• Order number
• Delivery address
• Product information
• Carrier tracking number
• Photos of the package and product when damage occurred

Customers should retain damaged packaging until GoTime confirms that it may be discarded.

GoTime will review the order and applicable carrier information before determining the available remedy.

13. Returned or undeliverable packages

When a carrier returns a package because of an incorrect address, refused delivery, unsuccessful delivery, or failure to collect the package, GoTime will contact the customer when possible.

Reshipping may require payment of additional shipping and handling charges.

Custom, decorated, personalized, and team-branded products do not automatically become refundable when a carrier returns the package.

14. Separate shipments

GoTime may split an order into more than one shipment or fulfillment group when products have different suppliers, production schedules, package requirements, or approved delivery methods.

When practical, GoTime will communicate the applicable fulfillment information to the customer.

15. Returns are handled separately

Shipping, pickup, and team-distribution locations are not automatically authorized return locations.

Review the Refund & Returns Policy and contact GoTime before returning a product.